HOW IT DECIDES
Data, written processes and an owner decide, not the model
Each area gets its own verdict for a reason you can read next to it.
- Data in systems with APIs, consistent records and written steps raise readiness; information in people's heads and messy data lower it.
- Rule-based work such as data entry and reporting from systems gets 'ordinary automation': cheaper and exact.
- Documents, email, knowledge, requests, sales and content get AI with review when their inputs are usable, and groundwork when they are not.
- Regulated data and direct customer contact never combine; high error cost adds logging and rollback.
