System
patterns

Sales captures dimensions and options in spreadsheets; the workshop receives ambiguous stacks; margin errors surface late.

A configurator with validated geometry and options, rule-driven pricing, and a single handoff into ERP or a workshop queue — one logic tree for sales and production constraints.

• Input validation + option constraints
• Rule engine / price book
• Quote PDF or email output
• CRM or ERP commit
• Admin path for rule changes

Fewer invalid configurations, faster quotes, and less rework between sales and production.

Requests arrive by phone and chat; technician status lives in separate apps; customers chase updates because internal state is invisible.

A ticket pipeline with ownership, SLAs, parts linkage, and customer-visible checkpoints — exceptions routed instead of buried in threads.

• Intake + triage
• Status model + next actions
• Parts / inventory linkage
• Customer-visible milestones
• Escalation rules

Predictable throughput, fewer status meetings, and less churn from opaque repair cycles.

Orders, inventory, and accounting disagree; teams maintain shadow spreadsheets for “the truth”.

An entity ownership map, sync rules, and reconciliation views — failures surfaced before month-end close.

• System mapping
• API or middleware routes
• Conflict handling + alerts
• Operational reporting slice

One reconcilable record semantics across tools — less manual reconciliation and fewer silent breaks.

Variant explosion makes quoting slow; engineering spends time unwinding incompatible combinations.

A constraint-backed configuration path that emits BOM-ready outputs and controlled quotes tied to real capacity rules.

• Constraint model
• Guided configuration UI
• BOM / routing outputs
• Approval where needed

Quotable combinations only — less engineering firefighting on impossible builds.

Projects stall between departments; milestones and approvals live in meetings instead of system state.

Cross-functional workflow with explicit handoffs, approvals, and portfolio visibility — exceptions visible, not tribal.

• Workflow map + roles
• Approval chains
• Internal workspace / portal
• Management slice / dashboard

Clear ownership and next actions — fewer stalled initiatives and less re-discovery of blockers.

High volume of inbound PDFs or contracts; manual triage blocks throughput; ad-hoc AI tools bypass policy.

Classification and extraction inside defined workflow states, with mandatory human review before customer-facing or ledger writes.

• Document intake + labelling
• Bounded extraction / classification
• Review UI + audit trail
• Risk boundaries

Measured throughput with control — AI assists where structure exists instead of leaking unreviewed output.

Feature velocity outpaced access reviews; uncertainty before scaling traffic or external integrations.

Structured review with severity-ranked findings and remediation order — tied to deployment and dependency risk, not generic boilerplate.

• Architecture + dependency pass
• Access / auth review
• Data flow map
• Prioritised remediation backlog

A grounded risk picture before scale — fixes sequenced by operational impact.

Web orders, warehouse picks, and accounting entries drift; teams reconcile in batches after customers already saw wrong availability.

Owned sync routes between storefront, OMS or ERP, and inventory truth — with failure queues and visible reconciliation.

• Entity ownership per record type
• Event or batch sync with retries
• Mismatch alerts + operator view
• Reporting slice for ops + finance

Fewer oversells and emergency stock corrections — breaks visible when they happen, not only at close.