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Automation

A Practical Guide to Business Process Automation

Where automation pays off first, how to scope workflows, and what to instrument before you build.

8 min read

Automation works best on work that is high-volume, rule-based, and expensive when wrong. Start with hand-offs between departments where the same data is typed twice.

Interview operators with a simple question: what task do you repeat weekly that always follows the same pattern? Those answers become your backlog.

Before writing code, define success metrics: hours saved, error rate, and cycle time. If you cannot measure the baseline, wait until you can.